FAQ

Frequently asked questions

Here you will find answers to the most frequently asked questions.

When will I receive my game?

Shipping is carried out from Monday to Friday. Orders placed by 12:00 pm are shipped the same day.

The expected delivery time is 5 to 7 business days.

What is the cost of delivery?

Shipping cost - $4,99

For orders over $100 - Free delivery

Will I receive notification of my order?

Yes, you will receive an email to the address you provided during payment when your order is processed.

I would like to buy the game as a gift. Can I place an order and have it delivered later?

Oczywiście, taka opcja jest dostępna. Nasz menedżer dokona rezerwacji wybranej przez was gry i zorganizuje jej wysyłkę w najdogodniejszym terminie.

What should I do if I receive a damaged item?

Email us at info@memogames.com.ua

with your order ID, a summary of the problem and at least 1 photo of the damage to confirm the product's condition. We will then evaluate and issue a refund or replace the product - whichever you prefer.

Do you offer refunds?

YES - you will be satisfied with Memo Games products or get your money back!

We are confident for our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping costs.

Send us an email to
info@memosgames.com

to let us know why you are requesting a refund and we will provide you with additional information.

We assume all the risk of your order, offering an unparalleled satisfaction guarantee.

We will always do our best to take care of you.

100% SATISFACTION GUARANTEE!